Services
The Services we offer! IT/EPOS support, Project contracting and Managed print services.
Project & Field Engineering
Reliable Field Engineering for Retail & IT Projects Project & Field Engineering services are designed for businesses and service providers that need experienced on-site engineers to deliver installations, upgrades, and rollouts. This covers both single-site work and larger multi-site projects, with a practical approach that prioritises accuracy, reliability, and minimal disruption to trading. Project and field work includes: New site openings and refits EPOS and IT hardware rollouts Store refurbishments and technology refreshes Multi-site deployment support On-site engineering for service providers and vendors This service is ideal where experienced hands are needed on the ground to complete work to a high standard and within agreed timescales.
EPOS & IT Support
EPOS & IT Support That Keeps Businesses Trading Story Technical Services provides hands-on EPOS and IT support for retail, hospitality, and service-based businesses where downtime simply isn’t an option. This service focuses on real-world problem solving, not remote guesswork. Whether it’s a failed till, network issue, or hardware fault, support is delivered with the aim of getting systems back up and running quickly and reliably. Typical support includes: EPOS installation, replacement and troubleshooting Hardware faults on tills, back-office PCs and peripherals Network and connectivity issues Software and system upgrades On-site diagnosis and resolution Support is provided independently, without call centres or scripted responses, ensuring issues are dealt with efficiently and properly. Software and hardware troubleshooting Network and connectivity issues On-site fault resolution Upgrades and migrations
Managed Print Services (MPS)
Practical Managed Print & Photocopier Support Managed Print Services focus on the maintenance, repair, and optimisation of printers and photocopiers, without unnecessary upselling or long-term pressure. Support is available for both one-off issues and ongoing maintenance, particularly where existing service arrangements are falling short. MPS support includes: Photocopier and printer fault diagnosis Repairs and component replacement Routine servicing and maintenance Advice on improving reliability and performance Assistance with replacing outdated or unreliable devices This service suits businesses that want their print infrastructure to simply work, without disruption or excessive costs.
